Return & Refund Policy – Melaxin

At Melaxin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you have the right to request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Personal care products that have been opened or used.
• Items marked as final sale.

Return Process

To initiate a return, please contact our support team:

Email: support@melaxin-dr.com

Once your return is approved, we will provide instructions for returning the product.

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 business days to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide photos of the item and packaging as proof.

Contact Information

Melaxin
156 Great Charles Street Queensway
Birmingham, ENG, B3 3HN
United Kingdom

Email: contact@melaxindrus.com