Shipping Policy – Melaxin

Last Updated: June 2026

At Melaxin, we are committed to providing reliable and efficient shipping services for customers across Europe and internationally.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination country and local carrier operations.

Europe

5–10 business days

International Orders

7–15 business days

Please note that delivery estimates do not include order processing time.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, Melaxin may offer:

• Free shipping promotions
• Discounted shipping rates
• Special seasonal shipping offers

These promotions are subject to change without notice.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Your tracking number
• Carrier information (where available)
• Tracking link (where applicable)

Tracking information may take up to 72 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

These charges, when applicable, are the responsibility of the customer.

Melaxin has no control over customs procedures and cannot guarantee processing times by customs authorities.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Customs clearance procedures
• Severe weather conditions
• Transportation disruptions
• Public holidays
• Carrier delays
• High shipping volume periods

Melaxin is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• Additional shipping fees may apply.
• The package may be returned to the sender.

Melaxin cannot guarantee replacement or reimbursement for orders shipped to addresses incorrectly provided by the customer.

Lost or Missing Packages

If your tracking information indicates an issue with delivery or if your package appears lost, please contact our support team.

We will work with the shipping carrier to investigate the shipment and help determine an appropriate resolution.

Contact Information

Melaxin

156 Great Charles Street Queensway
Birmingham, ENG, B3 3HN
United Kingdom

Customer Support: support@melaxin-dr.com